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We are not responsible for any lost or damaged packages through a self-return option. If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through a USAGS return option (a prepaid label provided by us).

Any returns without authorization will be delayed and possibly not be eligible for a refund. Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. The following issues do not qualify as a defective product: We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful. If the item is no longer available, we will be happy to issue a refund. Requests must be sent to us within 30 days of receiving your order. Store credit Can also be issued on level of the damage of the item.

Damaged and Defective ItemsĪny defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue). Used or worn clothing, apparel, and accessories may not be returned.

Opened cases that are no longer factory sealed.

Items that have visible indications that the packaged has been opened.

Items that have been opened or removed from the packaging.

Opened items are not eligible for returns. The packaging must be in the same condition as when initially received. Unopened and unused items are able to be returned within 30 days. Please See Reseller Returns for Customers Deemed as Resellers Unopened Items As much as we try some packages are not going to arrive perfectly knowing that we offer a 30 day return policy. Return Policy Sadly not all purchases are going to be perfect.